Shipping policy

Last updated: 2025-11-22

Thank you for shopping at Ella Wear. Below you’ll find all the details about how we handle shipping and delivery.

1. Processing Time

All orders are processed within 1–3 business days.
During high-volume periods or product launches, processing may take slightly longer.

You will receive a confirmation email once your order has been shipped.

2. Shipping Rates & Delivery Times

Shipping options and costs are calculated at checkout based on your location.

Estimated delivery times:

Sweden: 2–5 business days
EU: 3–7 business days
International: 7–14 business days

Please note: Delivery times are estimates provided by the carrier and may vary.

3. Order Tracking

Once your order has shipped, you will receive a tracking number via email (if tracking is available for your selected shipping method).

4. Customs, Duties & Taxes

International orders outside the EU may be subject to customs fees, import duties, or taxes.
These charges are the responsibility of the customer and vary by country.

Ella Wear is not responsible for delays caused by customs.

5. Delivery Issues

If your order is delayed, lost, or damaged during transit:

Please contact the carrier using your tracking details
Then email us at support@ellawear.se so we can assist you

We will help you resolve the issue, but please note that responsibility for delivery lies with the carrier once the package has been handed over.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.
If a package is returned due to incorrect or incomplete information, additional shipping costs may apply to resend it.

7. Pre-Orders

If you purchase a pre-order item, shipping timelines will be clearly stated on the product page.
Orders containing both pre-order and in-stock items may be shipped together unless otherwise specified.